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Hospitality GH shares importance on hotels, restaurants, food, travel, drink, and bars as it is for all other businesses. Hospitality is the act of being polite and generous to guests. In this article, Hospitality Gh will walk you through the importance of the hospitality industry and more.
Let’s get started!
Hospitality involves extending a warm welcome, providing information about the location, and helpful directions, and making sure that their stay is pleasant and an enjoyable experience for the guest.
It could involve recommending restaurants, events, or entertainment that best suit their needs. Great hospitality means anticipating the needs of your guests even before they do it themselves. It takes great skill to be able to read people and guess what they might need next while they are staying on your property.
Hospitality is one of the highest paying industries and offers great career opportunities. It is a wide umbrella term that covers a range of career paths. In the hospitality industry, you can work in a hotel, restaurant, bar, and more.
Back in the day, hospitality was non-existent, and for a good reason: food options were limited, hotels were not affordable, and there were not many travel options.
With the introduction of air travel and the evolution of the food and drink industries, hospitality quickly became an indispensable industry to individuals and businesses alike.
For those who are still unsure if they need hospitality or not – let me state it straight: you do need hospitality. If you have employees working under you, they will enjoy your company more if you offer them a chance to see important clients and/or attend business meetings while actually trying to hold business meetings.
You will certainly be appreciated by all employees, clients, and partners (if applicable). And if you run a franchise, what can be better than taking care of your team members along with your clients?
What Is Hospitality?
So what is hospitality?
Hospitality refers to a professional service expected from those that work in the food and drink industry. Hospitality is widely regarded as one of the most important things when it comes to capturing the customer’s heart. It’s not just about the food or drink that you serve but also how your employees treat their customers.
Hospitality is key to every hotel, bar, restaurant, and food & drink outlet. It’s the little touches that make all the difference between a seemingly impassive customer experience and one that stands out as truly memorable.
What Is Hospitality Management?
Hospitality management is a career path that typically falls under the hotels, resorts, and lodging industry. Hospitality management is a broad field that involves overseeing the day-to-day administrative, operational, and commercial activities of businesses in the hospitality industry.
As opposed to the more narrowly focused “hotel management”, hospitality management is an umbrella term that covers various industries such as food and beverage, travel and accommodation, and event management.
The departments under a hospitality manager’s stewardship may range from maintenance and housekeeping to spa services, concierge, reception, and many more.
The responsibilities that fall to hospitality managers differ according to the setting in which they are employed. Chiefly, these can include the following:
- Accounting and budgeting
- Interviewing, training, and managing staff
- Assisting with daily operations
- Optimizing business performance
- Fielding customer complaints and inquiries
- Ensuring health and safety compliance